Frequently Asked Questions

Everything you need to know about your PICANTE experience.

What is the typical shipping time for PICANTE orders?

Standard shipping typically takes 3-5 business days within the UK, and 7-14 business days for international destinations depending on customs processing.

How can I return or exchange an item?

We offer a 14-day return policy from the date of delivery. Items must be in their original, unworn condition with all tags attached to be eligible for a refund or exchange.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and Klarna for flexible financing.

How do I know which size to order?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for our signature relaxed fit.

Where are PICANTE garments manufactured?

We pride ourselves on ethical production. Our collections are primarily manufactured in high-quality facilities in Portugal and the UK to ensure premium craftsmanship and fair labor standards.

Can I track my order once it has been placed?

Yes, once your order is dispatched, you will receive a confirmation email containing a tracking link to monitor your shipment's progress in real-time.